by 7 Year Customer
7 Year CustomerI don't know if this email will help or do any good, but I did want to let someone know about my experience with one of your State Farm agents: Lem Howard of 2716 Evans Mill Rd Lithonia. He is the reason why I am cancelling my policy. He became very nasty, hasty, and offensive, advised me he was an independent agent no one was above him, the context of (if I did not like his answer there was nothing I could do) and verbally implied for me to cancel my policy and he did not care, told me to have a good day and hang up on me. Sadly I love state farm and always speak highly of the company. But this has left a bad taste in my mouth, and maybe he is right that no one can stop him from losing state farm customer, and damaging the State Farm brand.